To be able to return a product, you must provide a valid proof of purchase (including e-receipt, Shopify account history or gift receipt). You will be refunded the full cost of your products if it falls within the 30 days from the date of purchase. Delivery charges and international duties and taxes will not be refunded. Orders must be returned to us at your own cost, unless the item is faulty or the wrong item has been delivered.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging. Items must be returned within 30 days of purchase in new, unused, resalable condition.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo. Items must be returned within 30 days of purchase in new, unused, resalable condition.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you.