Below FAQ are some common questions and answers.
If you have other questions, please just contact us at firstname.lastname@example.org
Australia Post Express: 2-6 days, DHL Express: Metro 1-2, Remote 5-7 days. All orders come with tracking
Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
CHANGE OF MIND If you've changed your mind, items must be returned within 30 days of purchase in unopened, unused and original packaging.
FAULTY ITEMS Contact us immediately with the product name, fault and photo of the product. Items must be returned within 30 days of purchase with original packaging.
ALLERGY RETURN In the rare instance you've had an allergic reaction to a product, please contact us, take a photo of the reaction and discontinue use of the product immediately.
INCORRECT/DAMAGED ON ARRIVAL If you have received a damaged or incorrect item, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to speak with you.
Our 30-day returns policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.